PRIVACY POLICY
1. Introduction
Health Care Clinic, led by Dr. Waheeda Banu, located in Krishnapura, Surathkal, Mangalore, Karnataka, is committed to protecting the privacy and confidentiality of your personal and health-related information.
This Privacy Policy explains how we collect, use, store, protect and manage information when you access our website, register as a patient, book an appointment, request a consultation or use any services provided through our website.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you use our website and services, we may collect the following information:
a) Personal Information
- Name
- Phone number
- Email address
- Address
- Date of birth or age, where required
- Gender, where relevant to healthcare services
- Account or login information, where applicable
b) Health & Medical Information
- Medical history
- Current health concerns and symptoms
- Previous treatment information
- Current medications and supplements
- Allergies and relevant health information
- Medical reports or documents submitted by the patient
- Consultation and treatment records
- Prescriptions and healthcare recommendations
Health-related information is treated as confidential and is used primarily for providing and managing healthcare services.
c) Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website or source
- Website usage and interaction information
This information may be collected through cookies, analytics tools or similar technologies.
3. How We Use Your Information
We may use the information collected for the following purposes:
- To register and manage patient accounts
- To schedule, confirm and manage appointments
- To provide Ayurvedic consultations and healthcare services
- To maintain patient and consultation records
- To understand health concerns and provide appropriate clinical guidance
- To communicate appointment confirmations, reminders and relevant service information
- To respond to enquiries and requests
- To process payments where applicable
- To improve our website, services and patient experience
- To maintain website security and prevent misuse
- To comply with applicable legal, regulatory and professional requirements
We will use health-related information only for legitimate healthcare, administrative, legal or other purposes permitted by applicable law.
4. Sharing of Information
We respect the confidentiality of your personal and health information.
We do not sell or rent your personal information to third parties.
Information may be shared where reasonably necessary:
- With healthcare professionals directly involved in your care, where applicable
- With authorized staff assisting with clinic operations
- With service providers such as hosting providers, payment processors, communication providers or technology service providers
- When required to comply with applicable laws, regulations, court orders or lawful requests from government authorities
- Where necessary to protect the rights, safety or security of patients, the clinic or others
Third-party service providers may receive only the information reasonably necessary to perform their services and may be subject to appropriate confidentiality and security obligations.
5. Data Security
We take reasonable administrative, technical and organizational measures to protect personal and health-related information against unauthorized access, alteration, disclosure, misuse or loss.
However, no electronic storage system or transmission of information over the internet can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect your information, absolute security cannot be guaranteed.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Understand website usage
- Analyze website performance
- Improve user experience
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
7. Patient Accounts and Login Information
If the website provides patient registration or login functionality:
- You are responsible for keeping your login credentials confidential.
- You should not share your password or account credentials with others.
- You should notify us if you believe your account has been accessed without authorization.
- We may collect and process account information necessary to provide patient portal and appointment-related services.
8. Your Privacy Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
Certain information may need to be retained where required for healthcare, legal, regulatory, professional or record-keeping purposes.
To exercise applicable privacy rights, please contact us using the contact details provided below.
8. Data Retention
We retain personal and health-related information only for as long as reasonably necessary for:
- Providing healthcare services
- Maintaining patient and medical records
- Appointment and administrative purposes
- Meeting legal, regulatory and professional obligations
- Resolving disputes and enforcing applicable agreements
When information is no longer required, reasonable measures may be taken to securely delete, anonymize or dispose of it, subject to applicable legal and record-retention requirements.
9. Third-Party Links
Our website may contain links to third-party websites, applications, payment services, social media platforms or other external services.
These third-party services operate under their own privacy policies and terms. Health Care Clinic is not responsible for the privacy practices, security or content of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
10. Children’s Privacy
Our healthcare services may be provided to children where appropriate and with involvement or consent of a parent or legal guardian, as applicable.
We do not knowingly encourage children to independently submit personal or health information through the website without appropriate parental or guardian involvement.
11. Communications
Where you provide your contact information, we may use it to communicate with you regarding:
- Appointment confirmations
- Appointment reminders
- Consultation-related information
- Responses to enquiries
- Clinic-related notifications
- Other relevant healthcare or administrative communications
You may contact the clinic if you wish to update your communication preferences, subject to communications that are necessary for providing requested services.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, privacy practices or applicable legal requirements.
Any changes will be published on this page along with an updated “Last Updated” date.
We encourage you to periodically review this Privacy Policy to remain informed about how your information is handled.
13. Contact Us
Health Care Clinic
Dr. Waheeda Banu – Ayurvedic Physician, Academician & Researcher
Krishnapura, Surathkal,
Mangalore, Karnataka, India
Phone: +91-9008137091
Email: drwaheedabanu@gmail.com